Vodafone UK Plans To Rolls Out Another 50 Stores
Vodafone UK today announces plans to roll out a further 50 stores over the coming financial year, taking the total to 400, as part of its continued commitment to improve customer service and drive revenue.
The expansion plans build on Vodafone’s announcement in March that it would be recruiting over 300 more retail employees to ensure customers get the help and advice they need to buy and use Vodafone’s products and services. These new stores will create approximately 200 additional roles in retail.
The new stores will start to appear on the high street and in shopping centres from September starting with Bristol Cabot Circus and White City London in September and Liverpool One in October. It is planned that the majority of the new retail locations will be found, and work completed to turn them into stores by spring 2009.
Most of the new stores will follow the award winning design, which includes defined zones such as a ‘self-service’ area at the front of the store for products including phone covers and top-ups, as well as online self-help, while at the back of the store there will be a ‘pharmacy for phones’ where customers can receive advice on a phone or service.
There will also be a distinct area for business customers, as well as sales pods with working handsets so customers can try live services like Vodafone Mobile Internet. All stores will also have the award winning ‘Q-Management’ technology, a tool that ensures customers know how long they have to wait and are served quickly. Since 2006, 150 existing stores have been refurbished.
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