Mobiles2day – Mobile Industry News

Marek,

You need to visit http://www.o2.co.uk/surprises and enter your code there.

Where on the site do I enter my my code for my silver surprise , it gives you no information ?

I am going berserk here! I’m the same as Jill, i can’t find out where to enter my silver surprise code either!!!

I have gold prise and cant find where to put the code on web site please

i am very frustrated after taking a while to find the site i now dont understand where i am supposed to enter my silver suprise code! o2 i hope you solve this problem soon as i am running out of patience!

Ityped in htp://www.02.co.uk/sutprises and still nothing this is just a con ,there is no surprise .Icant see any where to put the code in .

very dissapointed, 20 min search on pay as you go and still cant find where to enter mine and my girlfriends codes

We are able to access the site, everyone, could you please try again.
Allison, you have a typo in your address, please try: http://www.o2.co.uk/surprises

waste of time I have tried several times and all that has happened is that £4.20 has been used off my total balance.

mobile 07930990939

I SPENT AGES ON THE WEB SITE AND FOUND NOTHING HELPFULL IT IS JUST A BIG WASTE OF TIME AND A RIP OFF

after i top up 15pound on 24/11/08 i got text mesag o2 surprises cod 73qdtw but i dont know how can i get it my number 07754712584

i spent 6 pound to find whats this for but its only waistin time

Hi all…

I’m not sure why you are having problems.

1. Go to http://www.o2.co.uk/surprises (make sure you put the ‘r’ and NOT from your phone)
2. select enter when the thing loads up!
3. select ‘play now’ (honestly its not hard – you can see it in the middle of the screen in a red box)
4. enter your mobile number in the box and the unique code which was sent to you
5. select the terms and conditions box
6. select login
7. go and hook a duck
8. gold customers will get to try twice and select 1 of the 2!
9. the ducks bottom will display your surprise
10. on the right hand side you need to click on the collect button
11. you will see a yellow box asking you to enter your details
12. select enter draw
13. If you’re still struggling i suggest you call or email O2

Not hard is it!

Hope this helps

Did everything in your instructions when i got to collect it just keeps saying error there is no yellow box ????

Thanks Alsion, you have explained all steps correctly, so please follow Alsions instructions.

We have tried this ourselves and it works perfectly, got extra free 50 minutes to O2 numbers.

I am like a lot of other people and couldn’t even get the website to come up. Did have a look on the 02 website though and found a bit that said try ringing 2211 from my phone which I did and did get a treat for the next 3 months so don’t know if this is the same. Could not locate the website at all that it suggests. Tried following other peoples instructions but as web site would not come up gave up.

http://www.o2.co.uk/surprises

click on that link then click play now. enter code then you hook a duck to see what you get , how simple is that . no its not a con

@pad you may have opted out of O2s marketing info… call 2220 to opt in… unfortunately you will not get anything this time but will next time.

just played the gold game with 2 goes and got a choice of 50 free picture messages or erm 50 free picture messages…totally useless to me as my phone doesn’t have a camera and I have never sent a picture since I’ve owned a mobile…thought it might be something like this, what are the odds of 2 ducks out 5 having the same prize?

same as everybody else i cant find my silver surprise.

go on to :
http://topupsurprises.o2.co.uk/
And enter details,..its really basic

Had the same error message come up when it said I’d won 20 minutes of free calls to any network, gave up on it thinking it was a scam, but message came through on my phone about half hour later saying it had been added to my phone, so does work!

hi just won 50 free mins cant get it as they said i have used the code already the code was only used at the start along with my phone number dose any one have any idea what is happing

Topped up yesterday, didn’t know anything about this. On the automated phone call it said if you opted in to the marketing again AFTER you topped up you would still receive a code for that top up, so I topped up and did that. Still not received a code.
Quite annoyed if what they ACTUALLY meant was, you won’t get a code THIS time but next time, as it wasn’t all that clear. If so, not that impressed with O2.

THIS DOESN’T WORK!
I STILL HAVE NOT RECEIVED MY CODE FROM O2
I AM OPT-ED INTO ‘MARKETING’
I HAVE ALSO TRIED THE ‘LOST CODE?’ SECTION ON THERE WEBSITE, WHICH STILL DOESN’T GET ME MY CODE!

THIS IS USELESS!
I HAVE NEVER HAD A PROBLEM WITH THEM!

HELP!

go to http://www.o2.co.uk/suprises

play the game and enter your mobile and your code.
playing the game will allow you to get a prize

hope that helps

xxx

I just top-uped with £15 and got a gold game. Managed to get to the suprises site through the O2 website and because it was a gold game got two choices but they were both a week free browsing! Not a huge variety there then but still not going to complain, 50mb browsing sure beats my usual 1mb a month! Just waiting for the text to come through saying it’s in place.

Maybe now I can actually turn my wap back on to pictures rather than just text…

I ACCESSED THE O2 SURPRISES SITE OK WITH OUT ANY PROBS,AND GOT 20 MINS FREE TALK TIME WHICH WAS NICE 2GET 4 FREE ,ITS OK EVERYONE MOANIN AND COMPLAININ SAYIN THERE GOIN 2 SWAP 2 ANOTHER NETWORK BECAUSE THEY CANT ACCESS THE 02 SUPRISES SITE BUT IM SURE IF U READ YR TEX MESSAGE 02 SEND U RIGHT ITS EASY ,PLUS HOW MANY OTHER NETWORKS GIVE U FREEBIES AND SUPRISES……………….02 IS THE BEST YET

HOPE THIS IS OK NO BOX SAYING CODE

Like many others I cannot find a box for my code

My code is WJYD6W hope this will be ok

can’t wait for my urprise hope it’s a good one 7cj3qc

my name is morhog xxxxxxxxxxxxxx my friend is called nicole and she loves 02xxxxxxxxxxxxxxxeven though she has t mobile because her old one brokexxxxxxxxxxxxxxxxx

JOKES A
CALL IT SERIOUSLY
IT’S ALSOM

hooked the ducks several times but its says my login is wrong my number your code how can it be wrong maybe i should just go back to t.mobile less hassel. p,d off birming.

Its all very well everyone moaning about it, but..
I complained about the service online, on the phone and in stores about not receiving 2 Surprise codes.. and all they could do was give me £2.50 because I’ve ‘been a loyal customer and this is a misunderstanding’.

They NEED to sort this out

my code is
YCYHMN

a new phone would be nice

IS THIS YET ANOTHER CON ???????

where do i get my silver sirprise

mu silver surprise code RNE9AD

thinks this is a lod off shit 02 wank

i have topped up 3 times on diffrent days and i havent even received any codes i no whare to go on website to play the game game but withpout the codes its impossible i even sent message t say i hadnt received them and guess what i got no reply

this is the third time

iv had 4 surprises through text message,iv tried every time 2 claim them,iv been given 3 differant websites 2 claim them and iv still not recieved any surprises,what a waste of time!!!!

hi.. i have got my code and got onto site but when i put it in and log in it says you are playing silver game and a button that says continue when i click this button it just goes back to login screen! please help!!! thanks

can someone tell me how i get my surprise please

i want to claim my suprises

my code is 9FK6TY WHY START A PROJECT IF YOU CAN NOT FINISH IT TRIED IN VAIN TO FIND SOMEWHER TO ENTER MY CODE BUT IT IS LIKE LOOKING FOR ANEEDLE IN A HAYSTACK ????????

I HAVE ALSO TRIED TO ENTER MY GOLD SUPRISE N0 DXMNCW BUT WITH NOWHERE FOR ME TO ENTER IT WHAT IS GOING ON AT O2. GET IT SORTED??

Are you lot just thick, stupid or both!!?

Why dont you lot read the instructions you recieve?

It says go to o2.co.uk/surprises on your PC so why are you lot putting details of your codes here?

when you enter the site there is a f*&(*ng box that says ‘play now’ in the centre of the f*&(*ng screen! click on it and enter the details!

If you dont know how to use the f*&(*ng technology then in my opinion you dont deserve to use it. Be it a mobile a PC. My suggestion is to pack everything in a box and sell it!

Some people are just so ungrateful!

P.s. If you have a problem using it then i suggest you contact O2 who will be glad to help!

P.p.s. I bet the people slagging it off are employees of other networks who are imcapable of the creativity shown by O2 here!

i have problem with o2 supris cod m4hhrw my phon number is 07543473943

What a waste of time.What a con Ken
YES i have. What a con

surprises my ass

PLACE THE CURSOR OVER THE SPACE WHERE YOU HAVE TO PUT YOUR MOB NO; AND CODE AND IT WILL EVENTUALLY FILL UP THE SPACE PROVEDED.. i HAD PROBLEMS BUT PERSEVERED AND PLAYED THE GAME.. NOW i AM JUST WAITING FOR MY PRIZE TO BE TRANSFERRES TO MY PHONE.. HAPPY CHRISTMA.

SURPRISE – NO SURPRISE

surprise,surprise cilla
go to 02.c0.uk/surprises and RECEIVE A BLANK SCREEN!!!
FANTASTIC.

what a load of bollocks

came to pc to claim my “gold surprise”———-
Having read some of the comments not wasteing my time.
Thanks anyway 02!!!!!!!!!!!!

my code no: is Q9RHGF where is my surprise no one seems to be able to claim
andrew rooney

fantastic

HI EVERYBODY
CLICK ON THE OFFERS AND PROMOTIONS ON THE LEFT HAND SIDE ON THIS PAGE AND THEN GO DOWN TO 02 SURPRISES HELP AND GO IN THAT WAY I DID AND GOT 100 MINS FOR LAND LINES BETTER THAN NOWT .GOOD LUCK .

hi all,
mmm im having the same problem wont recognise my number or code… i joined o2 because the phone was cheap and a good model and i hope it takes my t mobile sim because thats whats going in it! never had any bother from them in 10 years or so. i was looking forward to winning the new mini but my hopes have been dashed now! ah well back to my gas guzzling bentley with the massive carbon footprint! shame on you o2 your doing nothing for the environment!

MQM7FG

Simon here trying to access suprises site and put my code in for a gold award it just keeps coming up a blank page saying’done’ help me please

I went on o2 website did what it asked and nothing happened apart from coming up as error. HELP!!!!!!

I have been given several surprise codes and so far have not been able to access these on the website given. If this continues I will take my business elsewhere.

my code is :- A6R9/7W gosh dont you get rude people writing on your message board, do they not know that it is an offence to use swear words?

It worked for me keep the good work up

i have been using the surprise codes since they started and have had no problems wat-so-ever!! thanx o2 for a great service

fab cheers O2 first time iv had ago at the duck game got 2 fab prises. the people that say they cant play the game need 2 learn read. god help them all

Biggist con on the market, a load of CRAP

Hi there dont know y everyone is moaning,Me an my husband av ad a few surprises now,an wat other network gives you as much as 02 does NONE,We av got our families on 02 an brothers an sisters an there families,As with 02 u can get free calls from 02 to 02 numbers all the time so we keep in touch more now an it dont cost anything only ya monthly top up of £10-£15 plus we get treats,Plus 10% back on all top ups,An now these surprises you wont get that much from any other network,GOOD OLE 02 KEEP UP ALL THE GOOD TREATS AN EXTRAS etc, MAGGIE XX

my daughter bought £10 top up with sim card having never used a mobile before she got her surprise by entering code and mobile number, and she got a text back from third party saying enter this pin to play game which she did, not knowing it was not from 02 and it cost her 6 quid so she did get a surprise.Be careful putting mobile numbers on internet.

Where do you enter the gold surprise code??

entered my code,won a game to download,but would not download said not downloading from a reputable site wont bother again

I have tried for 5wks to get any surprise from 02 and still waiting for the first code i put in £70 ago

con con cant get my free calls

Please take me off this email link. This as well as the O2 Surprise has been a complete waste of time. I do not want any more.

you send a text to a phone with a cdoe to put into a box on your web site why do you not put it on .
you must get paid a lot for this or is it just a big con,

this is the 2nd time I have done this and this is the last time we will now move to a new company .

what a load of crap

i had a txt from 02 on the 23-01-09 it said for my silver surpises put in a code i can not fine ware 2 put the code in on the day i got the txt it said i had 14 days 2 do it plz help me

My son found the box for me (dont ask me how)
We typed the number in & pressed the required button.Guess what-nothing happened.I use the delete facility on my mobile quite a lot these days——-.

4/2/09 responded to 02 surprises text to visit web site, could not see were to enter code, tried returning a text to 02 but that failed, what a cock up can’t even get that right.

HI I JUST WANT TO SAY THAT THEY SENDED ME A WEBSITE ON MY MOBILE PHONE ABOUT THIS SURPRISE ME AND MY HUSBEND DID NOT KNOW WHAT TO DO BUT WE DID TRY GOING AND LOGIN BUT IT STILL DID NOT WORK SO YOU HAVE TO HELP ME.XXXXXXXXXX THANKS

hi ive just entered my silver code. al u need to do is type in http://www.o2.co.uk/surprise. 10 extra mins has just gone on my phone as i am writing this. click on play, then enter your num, then enter your code. i hope this helps x

PLEASE CAN SOMEONE TELL ME HOW TO AND WHERE TO ENTER MY GOLD CODES THANK YOU

I appreciate some people may have made errors in logging on as o2 says, but the sheer volume of complaints show that they cannot all be the result of our stupidity! I too have had no success with this – the site code txtd to me by o2 was not complete and I still am having no success. The fact is this has got to be a PR disaster for a company I’ve been v happy with until now, so apologise, simplify it or scrap it before you piss all yr loyal punters off!!!!!!!!!!!!!!

I even had probs submitting this comment – first told there was sum error and then that i had already sent it! All the probs cannot be the result of customer stupidity – bin it, simplify it or fix it, but do SOMETHING! U R in danger of p’ing off thousands of loyal customers like moi who have previously been happy w/o2.

I tried this and got straight into the o2 website using Firefox. Except that the code I was given includes the letter V which the text box will not recognise. Even when I type the complete code into Notepad, then cut and paste it into the o2 site the V simply disappears.

Also: I, L, O, U, Z, 0, 1, 2.

Same thing happens in Internet Explorer 7.

Most disappointing.

to Art McKendrick!

The letters you describe could be confused with other characters of the alphabet or numbers therefore are omitted! If you cant see what letter it is as part of your unique code then i suggest you contact O2.

the only surprise you will get is to find out that you have been taken for right knobba!

my lord. the companys who always copy the first ever one is stupidaity coz iv been try too find o2.co.uk supprises for the last half hour, all the links u ave and uses still publish makin money on internet l
ppl prob,s do i can assure yous though its guna end up putting ppl out of busy theres to many links now on all pages please help someone who need it and are crying out for itttt.

if your that worried, type o2 surprises into google and get it that way, its not hard its just easy as abc123, i mean come on, my newphew is 11 and he can do it, im sure you lot can

xqw4ht

as above says trying to access the site to put your code in is beyond me…….help!!!

mmm, well… i think this is all frustrating rubbish and sales gimmick – 02 should stop this nonense….it is unethical and makes me want to switch provider !!!

These 02 surprises are a joke!most of the time when you go
to the 02.co.uk/surprises,it go’s to the BT Shop site,BT are
you having a laugh,sort it out,people are spending a fortune
in money/time,and they are not getting what you promise.I have been a customer on mobiles with BT since 1986 but this is the biggest farse going,On the one/two occasions I was lucky,you could only click on the large ducks,it does not say that in the promotion!! 02.SORT IT…..

Much less bother for us if you simply tell us, by ‘phone, as used to be the case recently, what we’ve gained from our top-ups. I was asked via your text to come on to this site and quote P9RYAR and AGTYKK. Simply tell me what the surprises are!

i have tried for over half an hour to put my code in error
keeps comimg up with blank not very friendly

OK now I try the non-flash version which just goes straight to a white page saying “Error page”.

What can I say, great design people… FFS…

You say I have to read the terms and conditions before I can log on to play the game. Where are the terms and conditions??????

Hi I have got on the site and it says enter phone number and code but it wont let me, i have tried for the last few mths to enter with my codes but cant, im fed up,any new aswers.

hi, like everyone else, cannot put in the code for the silver, just like aol… loads of promises, no way to access.. sign up and the rest is up o god, or who ever is up there in the digital spacial void……

i have wasted a lot of my time trying to figure oui where one ccan ebter my winning gold surprise no but as so many others without sucess perhaps you can sort it out for me the no is YHM9C7 i look foreward to hearing from you

i play hook a duck for my o2 suprise every time i top up. yesterday i got a cold code and my o2 suprise was 100 free texts. the time before that i got 50free mins call time to any network. so o2 suprises is real and does work. guess some people just need the brains to work out how to type in a website then type there code and number

i put £15every month i got gold surprises 7jkagw and last month

i put £15every month i got gold surprises 7jkagw and last month jx3nre i tryed on pc but no work my number is 07754712584 i dont know wher i enter this cod can u help me i need free texts please

THIS IS TO ALL WHO CANNOT ACCESS THE O2 SURPRISE CODE. AT THE EDGE OF THE PAGE IF YOU SCROLL DOWN TO CATEGORIES THEN SELECT O2 IT BRINGS UP DIFFERENT OFFERS SCROLL DOWN THE PAGE THEN CLICK ON TOP UP SURPRISES THAT IS WHERE THE SURPRISE CODE IS

have had a hard time trying to find the 02 surprises. please acknowledge

MY PROBLEM IS THAT WHEN I GO ON TO THE BIT WHERE YOU TYPE IN YOUR NUMBER AND CODE IT DOESN’T LET YOYU TYPE ANYTHING IN THE BOX. :0 IM SOOOO MAD I’VE SENT AN HOUR TRYING TO SEE WHATS THE PROBLEM IS !!! IM GOING TO VIRVIN NOW !!!

**** JOIN ME AND REPORT THIS TO BBC WATCHDOG ****

I’ve been receiving the reward codes each time that I top up and have visited 02′s website numerous times to play both the silver and gold games.

All goes well to begin with. I am able to enter my mobile number and reward code as required and I even get to hook a duck (or 2 when playing the gold game).

Problem is when I go to collect my prize I am met with the message that says: ‘There was an error preventing you from collecting your prize’. SO HELPFUL!!!!

I have now spent almost 2 months making phone calls to 02′s customer services dept at 25p per call (from my mobile) and have been told various diffrent thins including:

1. To try and claim my prize in 24 hours
2. They are experiencing technical problems which will be rectified shortly.
3. The problem is my computer and to try and claim from somebody elses! (Not true as had the same result!)

Also whenever I call 02 they promise that an advisor will phone me back within 24 hours and each time I wait 3 days before phoning them again!

Oh , by the way – I wouldn’t bother emailing your complaint either as they don’t acknowledge let alone respond to that either!

I’ve sent all these details to BBC’s Watchdog website – perhaps they’ll have more luck investigating this!

The more of you that report this to them the better chance we all have of getting our so called prizes!

Hi my code is NYXC9C

where O where do I enter the code to get the “surprises?

I HAVE NEVER HAD ANY PROBLEMS WITH THE SURPRISES!!!!!!!!!!!!

my complaint is ,has any one ever won a good prize apart from free minutes to land lines or mobiles,or free txts thats all i seem to get and i have had all the ducks that you can hook, so my question is WHERE ARE THE OTHER PRIZES..AN ANSWER WOULD BE NICE …BUT I MUST SAY I DONT HAVE A PROBLEM GETTING THE PRIZES ITS STRIGHT FORWARD BUT THEN AGAIN MAY BE THAT DOESNT WORK FOR EVERY ONE….SO THE PEOPLE THAT ARE BEING RUDE TO OTHERS WHO SEEM TO HAVE PROBLEMS SHOULD STOP AND THINK,MAY BE YOU WERE JUST LUCKY AND OTHERE ARE HAVING PROBLEMS TRYING TO CLAINM THERE PRIZES …..WHO KNOWS …!!!

Iam sure 02 wont be too worried about all the complaining and watchdog,after all if every thing is above board, they dont have nothing to worry about ,it might be a case of people maybe not reading the instructions properly,or it could be they really are having problems trying to get on the site im sure if you were one of these may be you would understand how they are feeling and maybe get angry ,but at the end of the day ,you cant please every one all of the time ,and if they are goning to leave and go to another network thats their choice ..i my self have been with 02 for about 5 years and i am happy with that,even though im still wondering about these prizes the good ones …WHO HAS WON ANY …ANY ONE I WOULD LOVE TO KNOW ???…

LOL….i agree a HUGE pot if you win any thing bigger,in fact so huge i think the tickets have got lost !!!! i need to top up but am trying to hold out a few more days as i will be back in uk in 2 weeks and you lose out as you cant use the prizes which is a shame when you are out of uk ,but there you go ,so all my prizes which i got over the pass 2 months i havent been able to use and have lost them ,i think its a shame as well that they only last for 48 hours ,i mean if you have won them even a week grace is better than 48 hours …..any comments any one, what do you think …

HI my cod isFWYKCX.

You are all idiots, why are you getting so worked up about not being able to collect something thats free? If there wasn’t such a thing as the ‘surprises’ you wouldn’t be bothered. If you read the instructions that PLENTY people have left on here it will work. If it still doesn’t work it’s because you are doing something wrong. Get over it.

hi,
received my code number yesterday, entered it on your web site today , only to be told it is out of date,can you help

wot is the point of having free texts or minutes if u only get two days to use them u should at least be given a week to use them its just spin just like the goverment

What a waist of time surley this must be a fraud!!! Give us value for money on a day to day basis and save us all waisting time.

Topped up £15 today to get gold surprise, got a surprise alright 2 of my 3 choices were for free texts, My tariff is unlimited texts so prizes were absolutely useless . Incase your wondering third choice was free blockbuster for a month, you have to give them your bank details, no thanks.

Haha i’m going to say the same thing as robert because i get unlimited texts every month and 2 of my surprises were texts and the other was 50 o2 mins i think it was which was useless considering i have the o2 numbers bolt on so ye to describe it in one word it would be RUBBISH & a waste of time!!

how come is it when we play the game you can win holidays and ps2 also watches and psp and lots of other good stuff when u get a gold suprise and on silver its the same it advertises ipod shuffels and dsi and lots more but i always win the avrage stuff like free calls for a day or free texts and picture messeges and i have all of them apart from the picture messeges but i dont use them and the offers like meals out and 20% of spa treatments or rubbish like that.