O2 Launches Top-up Surprises

Don’t be surprised next time you top up your O2 pay as you go phone. O2 UK today announced the launch of a proposition that will reward its 11.5 m Pay & Go customers every time they top-up.

From 24th November, customers will be eligible for an O2 Surprise every time they top-up their Pay & Go phones. Surprises will range from free texts, picture messages, mobile internet browsing and minutes to prizes such as shopping vouchers, cinema tickets, race day or spa experiences, or even a much coveted iPhone. Every customer who participates will also get entered into a grand prize draw where they have the chance to win a star prize every month. For November this will be a Mini Cooper S.

Michael Williamson, head of Pay & Go at Telefónica O2 UK, said “In the current climate, customer loyalty is more important than ever and we have a commitment to reward and value our existing customers.


Not only are we the only network that rewards customers by giving them 10% of all their top-ups back, but with O2 Surprises we are now also giving them a guaranteed gift, plus the chance to win something big and exciting.”

O2’s Pay & Go customers will be sent a code every time they top-up, directing them to the O2 website to find out what surprise they will receive. www.o2.co.uk/surprises

O2 customers topping up by £10 are eligible for ‘Silver’ gifts, whereas those topping up £15 or more are eligible for ‘Gold’ gifts and prizes, and will receive ten times the number of entries into the grand prize draw.

The initial four-month trial will run alongside O2’s current ‘Rewards’ and ‘Treats’ programs.

Source: O2 Press Release

UPDATE: See O2 Top-up Surprises Help post if you are having problems.

245 thoughts on “O2 Launches Top-up Surprises”

  1. What a load of rubbish! It won’t let me enter my mobile number or code on the site, tried for three days on the internet and a day on my phone, if it finally accepts it my code won’t be valid coz it’ll av run out!!

  2. Hi I have got on the site and it says enter phone number and code but it wont let me, i have tried for the last few mths to enter with my codes but cant, im fed up,any new aswers.

  3. Hi I have got on the site and it says enter phone number and code but it wont let me, i have tried for the last few mths to enter with my codes but cant, im fed up,any new answers.

  4. hi, like everyone else, cannot put in the code for the silver, just like aol… loads of promises, no way to access.. sign up and the rest is up o god, or who ever is up there in the digital spacial void……

  5. know the feeling, just cost me £1 per minute to phone my son, 20p other networks. and no way to access promises by 02 for a ‘SURPRISE’…! suprise is.. IT ISN’T THERE… X

  6. i have wasted a lot of my time trying to figure oui where one ccan ebter my winning gold surprise no but as so many others without sucess perhaps you can sort it out for me the no is YHM9C7 i look foreward to hearing from you

  7. Hi there got on to the duck game followed the instuctions and nothing happened. Could not hook a duck for life nor money.

  8. i play hook a duck for my o2 suprise every time i top up. yesterday i got a cold code and my o2 suprise was 100 free texts. the time before that i got 50free mins call time to any network. so o2 suprises is real and does work. guess some people just need the brains to work out how to type in a website then type there code and number

  9. i play hook a duck for my o2 suprise every time i top up. yesterday i got a gold code and my o2 suprise was 100 free texts. the time before that i got 50free mins call time to any network. so o2 suprises is real and does work. guess some people just need the brains to work out how to type in a website then type there code and number

  10. i put £15every month i got gold surprises 7jkagw and last month jx3nre i tryed on pc but no work my number is 07754712584 can u help me i need free texts please

  11. i put £15every month i got gold surprises 7jkagw and last month jx3nre i tryed on pc but no work my number is 07754712584 i dont know wher i enter this cod can u help me i need free texts please

  12. hi ,i was wondering why i cant hook the duck i want to get,theres only certain ones you can get the rest are their for show ….and have been doing this for a while now and its the same prizes..!!! i know as i have hooked all the ducks that work ……where is all the good prizes ?? I WONDER ….

  13. THIS IS TO ALL WHO CANNOT ACCESS THE O2 SURPRISE CODE. AT THE EDGE OF THE PAGE IF YOU SCROLL DOWN TO CATEGORIES THEN SELECT O2 IT BRINGS UP DIFFERENT OFFERS SCROLL DOWN THE PAGE THEN CLICK ON TOP UP SURPRISES THAT IS WHERE THE SURPRISE CODE IS

  14. ..anyone who cant work the suprises, make sure you have all the required browser plugins (flash, etc)

    …and anyone who went to the site from your phone should an hero right away.

    ..this dosen`t include people who can`t get it becuase it says your code is wrong that means you`re just unlucky…

  15. MY PROBLEM IS THAT WHEN I GO ON TO THE BIT WHERE YOU TYPE IN YOUR NUMBER AND CODE IT DOESN’T LET YOYU TYPE ANYTHING IN THE BOX. :0 IM SOOOO MAD I’VE SENT AN HOUR TRYING TO SEE WHATS THE PROBLEM IS !!! IM GOING TO VIRVIN NOW !!!

  16. i’ve no bother finding the bit where you have to put the code in but it won’t let me actually type it.
    i thouht it was a problem with my computer but it turns out im not the only one
    o2 sort it out
    since they probibly won’t bother has anyone managed to sort it and they can tell me how?

  17. Cant find suitable site to send this so PLEASE help.
    I’ve had several text messages from 67222 at a cost to me asking me to answer a question a,b or c. Just had another one so I replied ‘please do not send any more text to this mobile or I will contact the appropriate authorities’ got immediate replt ‘service cancelled’ immediately after this I received the same type from 67555.
    What can I do, pensioner, need phone but this is costing me now. Should I go to police?

  18. oh my god all these complaints about various things are all these people even reading the txt properly because i sure as hell manage to get my surprises all the time and all this crap about watchdog get a grip thats a bit pathetic dont u think over some free txts or calls. THE ANSWER IS SIMPLE PEOPLE READ THE BLOODY TXT PROPERLY AND MAYBE U WILL GET THERE IN THE END MINUS ALL THESE DAFT COMPLAINTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  19. my complaint is ,has any one ever won a good prize apart from free minutes to land lines or mobiles,or free txts thats all i seem to get and i have had all the ducks that you can hook, so my question is WHERE ARE THE OTHER PRIZES..AN ANSWER WOULD BE NICE …BUT I MUST SAY I DONT HAVE A PROBLEM GETTING THE PRIZES ITS STRIGHT FORWARD BUT THEN AGAIN MAY BE THAT DOESNT WORK FOR EVERY ONE….SO THE PEOPLE THAT ARE BEING RUDE TO OTHERS WHO SEEM TO HAVE PROBLEMS SHOULD STOP AND THINK,MAY BE YOU WERE JUST LUCKY AND OTHERE ARE HAVING PROBLEMS TRYING TO CLAINM THERE PRIZES …..WHO KNOWS …!!!

  20. Yeah maybe who knows if other people arent that lucky but they are taking the complaining a little to far over some free txts and calls and dont u think they are being a little rude to o2? o2 are just trying to do a good thing for there customers and because people arent reading instructions properly there threatining them with watchdog and to change to another network and numerous other things it is just getting a bit OTT..

  21. Iam sure 02 wont be too worried about all the complaining and watchdog,after all if every thing is above board, they dont have nothing to worry about ,it might be a case of people maybe not reading the instructions properly,or it could be they really are having problems trying to get on the site im sure if you were one of these may be you would understand how they are feeling and maybe get angry ,but at the end of the day ,you cant please every one all of the time ,and if they are goning to leave and go to another network thats their choice ..i my self have been with 02 for about 5 years and i am happy with that,even though im still wondering about these prizes the good ones …WHO HAS WON ANY …ANY ONE I WOULD LOVE TO KNOW ???…

  22. well i have one free txts free calls and free web time thats about it really think its just po luck if u win anything bigger

  23. LOL….i agree a HUGE pot if you win any thing bigger,in fact so huge i think the tickets have got lost !!!! i need to top up but am trying to hold out a few more days as i will be back in uk in 2 weeks and you lose out as you cant use the prizes which is a shame when you are out of uk ,but there you go ,so all my prizes which i got over the pass 2 months i havent been able to use and have lost them ,i think its a shame as well that they only last for 48 hours ,i mean if you have won them even a week grace is better than 48 hours …..any comments any one, what do you think …

  24. i have entered my surprise number and my mobile number
    4 times now, i have re-checked all my numbers many times
    i topped up with £20 on 14th april. i keep getting an invalid response. this is the first time i have had a problem.

  25. You are all idiots, why are you getting so worked up about not being able to collect something thats free? If there wasn’t such a thing as the ‘surprises’ you wouldn’t be bothered. If you read the instructions that PLENTY people have left on here it will work. If it still doesn’t work it’s because you are doing something wrong. Get over it.

  26. hi,
    received my code number yesterday, entered it on your web site today , only to be told it is out of date,can you help

  27. HI IF YOU HAVE PROBLEMS GETTING TO THE BOX
    GO TO THE TOP OF THIS PAGE ( AND DOWN A BIT )
    TO THE BLUE BOX
    ABOVE THIS YOU WILL SEE
    UPDATE SEE O2 TOP UP SURPRISES HELP
    CLICK ON THIS
    ON THE NEXT SCREEN CLICK ON WHERE DO I PLAY
    ON THE NEXT SCREEN PUT IN YOUR CODE !
    THATS IT ….I HAD 80 FREE TEXS
    IN A FEW MINUTES……

  28. wot is the point of having free texts or minutes if u only get two days to use them u should at least be given a week to use them its just spin just like the goverment

  29. I topped up recently and got the code 7QHFHT. I went through the correct procedure and won 35 free text messages. I sent 8 and then was charged for the next one that I sent. Surely that is wrong?

  30. What a waist of time surley this must be a fraud!!! Give us value for money on a day to day basis and save us all waisting time.

  31. YES….i agree it does all seem a waist of time,even more so now as i am in turkey so i dont get any thing when i top up ,i dont know where all these good prizes are as i have never seen any of them and believe me i have lifted every duck that you are allowed to move …..as you cant pick your own as they dont all move,only some do ……so yes it does seem a bit of a fraud ,so come on o2 give us some thing thats worth having ……

  32. Topped up £15 today to get gold surprise, got a surprise alright 2 of my 3 choices were for free texts, My tariff is unlimited texts so prizes were absolutely useless . Incase your wondering third choice was free blockbuster for a month, you have to give them your bank details, no thanks.

  33. tried 4 half hr 2 get my surprise guees wot thats why iam on this page not worth the hassle sry o2 u r going down hill like eddie the eagle sry eddie

  34. Haha i’m going to say the same thing as robert because i get unlimited texts every month and 2 of my surprises were texts and the other was 50 o2 mins i think it was which was useless considering i have the o2 numbers bolt on so ye to describe it in one word it would be RUBBISH & a waste of time!!

  35. how come is it when we play the game you can win holidays and ps2 also watches and psp and lots of other good stuff when u get a gold suprise and on silver its the same it advertises ipod shuffels and dsi and lots more but i always win the avrage stuff like free calls for a day or free texts and picture messeges and i have all of them apart from the picture messeges but i dont use them and the offers like meals out and 20% of spa treatments or rubbish like that.

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